Refund Policy
Last updated 2026-10-17. Draft pending legal review.
During the pilot
ReShoot is free during our pilot, so there is nothing to refund.
A campaign we don't deliver
If we can't prepare a campaign because of a problem on our side, it does not use up your campaign: the credit comes back to your account automatically.
A campaign that's wrong
Every campaign comes with a free retry: tap "Something's wrong" and tell us what to fix, or use your own photo. If a delivered campaign is still wrong (it doesn't match your food or the deal you confirmed), write to support@reshoot.food within 14 days and we'll refund that campaign. A person reviews every request and answers within one business day.
Monthly plan
You can cancel the monthly plan at any time. It stays active until the end of the month you paid for. We don't refund partial months.
How refunds are paid
Refunds go back to the card you paid with, through our payment processor, usually within 5 to 10 business days.